Shipping policy

We aim to make your product purchasing experience smooth and efficient.

This policy outlines how products are delivered and what you can expect after completing your purchase.

Digital Product Delivery via Email

  1. Instant Delivery: All digital products purchased from us are delivered electronically via email. Once your payment has been successfully processed, an email will be sent to the email address provided during checkout. This email will contain a link to download your purchased digital product(s) or access instructions, depending on the product type.

  2. Delivery Timeframe: In most cases, you will receive your digital product email within a few minutes of completing your purchase. However, in rare instances, delivery may take up to 30 minutes due to factors such as email server delays or payment verification processes.

    If you do not receive the email within 30 minutes, please check the following:

    • Spam/Junk Folder: Occasionally, our emails may be mistakenly marked as spam by your email provider. Please check your spam or junk folder to ensure the email wasn’t filtered there.
    • Correct Email Address: Ensure that the email address entered during the purchase process is correct. A typo in the email address may prevent delivery.

  3. Download Links: The email will contain a secure download link for your purchased product. This link is typically valid for a limited number of downloads or a specified period (e.g., 30 days), so we recommend downloading and saving the file(s) promptly to avoid losing access.

  4. Email Access Issues: If you do not receive your digital product email after 30 minutes and have checked your spam folder and email address for accuracy, please contact us at lailah@lailahlynn.com. Our customer support team will assist you in retrieving your digital product(s) or resolving any issues.

  5. Duplicate Purchases: If you accidentally purchase the same digital product twice, please contact our support team at lailah@lailahlynn.com with your order details, and we will resolve the issue by offering a replacement product or assistance with the duplicate purchase.

  6. Technical Support: Should you encounter any technical issues with downloading or accessing your digital product, we are here to help. Please email our support team at lailah@lailahlynn.com with a description of the problem, and we will work to resolve it as quickly as possible.

Important Notes on Delivery

  • Correct Email Information: It is the customer’s responsibility to provide a valid and accurate email address at checkout. We cannot be held responsible for non-delivery of digital products due to an incorrectly entered email address.

  • Resending Links: If your download link expires or if you require the email to be resent, contact us at [Support Email], and we will gladly assist.

  • No Physical Shipping: Since our products are digital, no physical items will be shipped. All delivery is conducted electronically through email.

Petal & Pour Coffee Collection Shipping Policy

At Petal & Pour, we’re dedicated to getting your coffee to you as fresh and fast as possible. For orders within the United States, please allow 5-7 business days for your delivery to arrive. For our neighbors in Canada, shipping typically takes 10-15 business days.

We know waiting isn’t easy, but trust us—each blend is worth the anticipation! Rest assured, we’re brewing up the best experience for you. Thank you for your patience and support as we get your perfect cup one step closer!